cp listperms alex_be
00:06:44 [INFO] Could not find user matching input or found more then one user matching

mysql> select * from droxperms_players where PlayerName = 'alex_be';
+----------+------------+---------+
| playerID | playerName | groupID |
+----------+------------+---------+
| 36947 | alex_be | 16 |
+----------+------------+---------+
1 row in set (0.00 sec)
mysql>

The user is also a veteran, but it's not recognizing as such. He can't even do basic commands like /gs