Ok, I think I have all my permissions sorted out, however there is one user (cueteepie) who is unable to break blocks unless she has Operator. I think I got them mostly sorted out, and members aren't able to do much, but I have her set as an Administrator, yet I have a few default/members that are able to break blocks.

permissions.txt
config.txt

i think I uploaded these okay, but if not, just tell me, and we can work it out.

do you have some protection plugin that blocks building unless the user has a certain permission or the build option set to true? Or are people trying to build in the server spawn protection area -- which on bukkit/spigot is restricted to people with op only.