my freind trys to join (using essitals but keeps seeing[ [[this] screen

https://cdn.discordapp.com/attachments/1149067473354772545/1172285061438111834/image.png?ex=655fc28a&is=654d4d8a&hm=dd9474ea41f474be2100b6aedaf1a41611fc2b9323ef0c33f10915cc3068edff&

Sorry for the delayed response - could you provide a log if you are still encountering this issue?