I've got a player who's saying they've tried redstone, redstone blocks and redstone torches in attempts to try and power the shell storage and everything has failed. Some advice on whether this could be a bug or if someone is doing something wrong, would be appreciated. Both of us have looked up videos explaining how to work the shell storage, I've checked config files and I've checked multiple different forum pages. The version they are using is the 1.7.10 version.

Note: Writing on behalf of a player, I know next to nothing about this mod