Missing Character Data
DCCXVIII opened this issue ยท 13 comments
I have a character that has NOT been removed from the database yet for whatever reason is being excluded from bagsyncs display for items/currencies. When logging onto that character, bagsync displays it without issue. It is only when logging onto other characters that this information pertaining to that character is missing. I have performed a fix database command but it did not resolve my issue.
Is the character on the same server as the others? If not is the character on a Connected Realm with the other characters? (https://wowpedia.fandom.com/wiki/Connected_Realms) Are they in different factions? Need a bit more details before I can give some suggestions :)
Yes, its on the same faction and same server. Although being on different factions has never been an issue for this addon in the passed as far as I can tell anyway.
Yes different factions on same server isn't an issue. I was just asking generic questions so I have a general idea of your characters and their server locations.
If it's on the same server and same faction then something is going on internally as it should be displaying that information. I will need to analyze your BagSync data to see what's going on. I need a few things from you so I can look into this issue further :)
- Could you give me the name of the affected character and the server name.
- I need you to attach (you can drag/drop files or selecting and paste them here) your BagSync data here so I can view it. You may need to ZIP it up first. You can find the data in your WOW folder under the following location.
C:\your wow install folder_Retail\WTF<account name>\SavedVariables\BagSync.lua
Then I can use that to replicate your data and see if I can figure out why your character isn't displaying correctly.
If I don't hear back within 5 days I will close this topic. I'm currently going through all my bugs and enhancements requests and implementing them for another BagSync update. I would like to fix your issue and add it to the list, but if I don't hear back I will have no choice but to close the ticket.
Upon further review, it appears the issue is limited to ALL SL currencies. E.g. Anima, Stygia, Infused rubies, cosmic flux etc. Other expacs are fine and show the characters currencies without issue. No idea why. The affected character is Amisra-Dalaran US.
I do not have any files in that folder path you specified. I found another file path (D:\Games\Blizzard\World of Warcraft_retail_\WTF\Account<account number>\Dalaran\Amisra\SavedVariables). However it does not have a bagsync addon lua. It has my other addon lua's though. Dunno why bagsync is missing.
The SavedVariables for BagSync is global and not under the specific Character name. Those are Character Specific addon settings. For global settings you need the general SavedVariables folder. I may have been mistaken when I gave you the path. It should be something like this.
C:\Games\World of Warcraft\_retail_\WTF\Account\<accountname or number>\SavedVariables\BagSync.lua
You'll know if you have the correct one if you have a bunch of data in it, starting with BagSyncDB at the very top.
If you still can't find it, do a search in the WOW folder for anything named BagSync.lua.
Hope that helps!
LOL had to update the comment above as apparently the GitHub formatting was slapping around the file path XD
I think I found it.
I think I found it.
That was it thanks. I'll be able to load this as a Dummy sort of Database and try to see if I can replicate your issue. You mentioned it had to do with particular currencies. Is it JUST currencies or is it also items as well in your bags and such?
Just currencies. Items in bags are unaffected. They show the characters items correctly.
Just currencies. Items in bags are unaffected. They show the characters items correctly.
Okay I was able to reproduce your error using the data your provided. It's tied in to another bug that I have already fixed. When I applied the bug fix it solved your issue. I'm going to push the latest updates and that will fix it for you. You will need to login to each of your characters again to update the Token/Currency database though. There is no way around this. So please keep that in mind :)
Thanks for your patience in getting this resolved. I'm going to be pushing the latest version shortly so keep an eye for it.