Hello, thanks for the amazing addon. I love it!

We have tried using the Standby Opt in for weeks now and the message goes out into the guild and people have replied in guild chat but no one has ever got DKP and I have to manually give them DKP after each boss. The auto award DKP and include standby options are selected under auto award DKP. I've looked all around google for an answer or a video showing how to use the feature with no luck. Is it broken?