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ALL THE THINGS

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DF-3.10.4 is locking up my game on login for some characters

Ketrel opened this issue ยท 19 comments

commented

It's not every character and there's no errors. On logging into the toon, things start to load then wow goes unresponsive and I have to kill it.

Two things work to login to an affected toon

  1. Disabling the addon
  2. Log in
  3. Enable addon + reload
    But then I have to do this process EVERY time I login on an affected toon

Or

Downgrading to DF-3.10.3 also stops the issue entirely.

I don't really have any way to give any additional data because there's no errors thrown, just the program locking up completely.

commented

Is the place where you logged out specific to any of the characters having problems?

commented

No, it first happened at Durotar so I had thought it was a combination of it trying to do a refresh with a ton of toons loading at the same time due to the holiday event, but for the affected toons, it still happened anywhere I tested including the Draenor Garrison which has no other players around to load.

commented

I want to add, the freeze happens after the chat message x Quests Completed

commented

I want to add, the freeze happens after the chat message x Quests Completed

Uhhh... that message shouldn't be visible typically when logging in... do you see that every time on every character? Or only on this problematic character? Randomly?

commented

I've gotten that off and on for a couple months now. It's not 100% of the time, but it does happen on both versions (the one that works and the one that freezes). It stood out as a point to mention since it was the last thing on the screen before the game locked up.

I can't recall if I've seen it on other toons, however but I don't often play others.

I can say say I haven't seen it at all today, but I've been sticking with DF-3.10.3 for now to avoid the freezing, so I'm not sure if it happens every time on DF-3.10.4 or not.

commented

@Ketrel Can you screenshot your General settings on a character which crashes on login?

commented

image

commented

image
image

commented

@Ketrel If you reload UI it's fine typically right?

Can you toggle the +Sources option on the first screen, then logout completely, then log back in? Others have reported this setting seems to be linked to the freezing issue, curious if it might be the same here.

commented

That depends on what you mean by reload.

(This is in regards to 3.10.4)

  1. If I have the addon enabled when I login, the entire game freezes and I need to kill the process. There is never a chance to reload.
  2. If I have the addon disabled when I login, I can then login, enable the addon, and reload to have it active.

Are you asking me to re-upgrade to 3.10.4 and do #2?

(Also as an aside, it's a quirk of mine, but I'm completely avoiding 3.10+1 (anything) as it's an unlucky number. Saying in case it comes up in testing here haha.)

commented

Are you asking me to re-upgrade to 3.10.4 and do #2?

Ah right, you'd need to update again to test what I'm asking. It's up to you if you have time to give it a test. :) Otherwise I'll assume it's likely the same niche cause as others have experienced.

Another question, did it crash in 3.10.4 regardless of character or was it only a specific one, or couple, etc?

commented

I only tested on 3 characters, but only the paladin I included the screenshot from froze.

(It didn't crash, it completely locked up, and once I think I saw it move 1 frame at some point. I didn't think to look at CPU use in that state)

commented

image

This what I see right before it "freezes". I put that in quotes because I had pointed at something with motion before it froze and saw that it's moving at like 1 frame every minute.

After getting that pic when it was frozen, I did the following

  1. I logged in with ATT disabled (worked)
  2. I enabled ATT from the in-game addons menu and reloaded (worked)
  3. I checked the +Sources box and refreshed my collection
  4. I logged out, then closed the game
  5. I logged in with ATT enabled (worked)

HOWEVER

I still get this
image

commented

If you're referring to this thread in Discord "Ingame Issue - Stuck at 0 FPS / Game Crashing / Not Loading"

The issue appears identical from the video the user reporting that uploaded.

commented

According to some testing from Discord users, I've managed to refine some loading logic concerning Appearance refreshing on login which seems to have prevented the issue from occurring, though the root cause of this is still not really known.
The fix is in 7e51ab0 and will be in next release.
I'll leave this ticket open in case anyone is able to pull latest Git and confirm the issue is resolved from their testing.

commented

I'm using the current git master, and it doesn't seem to have helped with the freezing if +Sources is off.

EDIT: as of 67efe6c

commented

@Ketrel Curious if you could test latest Git again... I did a lot of changes yesterday and some Discord users reported that the issue seems to no longer occur.

commented

@Ketrel Curious if you could test latest Git again... I did a lot of changes yesterday and some Discord users reported that the issue seems to no longer occur.

I'm Marq. That was me in discord referencing commits.

commented

Going to close this as fixed as the complaints seem to have stopped :)